Shipping policy

Shipping Policy

At Paul Diamond Designs, every piece is handcrafted to order in our workshop in Cedaredge, Colorado. Because our products are custom-built, please allow time for production before your order ships.

Processing Time

All orders are made to order. Current production times vary depending on the piece and our workshop schedule. After placing your order, we will contact you with an estimated build and ship timeline. Typical production time is several weeks, though this may vary by product and season.

Shipping Coverage

We currently ship within the United States only. We are unable to ship internationally at this time.

Shipping Cost

All orders ship free within the United States. Shipping costs are included in the price of each product.

Shipping Carriers

We ship via USPS, UPS and FedEx. Due to the size and weight, many of our products, most items will ship via freight or oversized parcel service. You will receive a tracking number once your order has shipped.

Delivery

Delivery times depend on your location within the United States. Once your order has shipped, typical transit times range from 5 to 14 business days depending on distance and carrier scheduling. Please note that these are estimates and not guaranteed delivery dates.

Inspection Upon Delivery

We carefully package every piece to protect it during shipping. When your order arrives, please inspect the packaging and the product before signing for delivery. If you notice any damage, please note it with the delivery driver and contact us immediately at contact@pauldiamonddesigns.com.

Delivery Issues

If your order is lost, delayed, or arrives damaged, please contact us as soon as possible and we will work with the carrier to resolve the issue. Please refer to our Return and Refund Policy for details on damaged items.

Contact Us

If you have questions about shipping or the status of your order, please contact us at contact@pauldiamonddesigns.com or call 720-319-3715.